Terms of Service
Last updated: July 2026
Welcome to SpideWeb. These Terms of Service explain the rules for using our website, services, digital products, and communication channels.
By using this website or requesting services from SpideWeb, you agree to these Terms. If you do not agree with these Terms, you should not use our website or services.
1. About SpideWeb
SpideWeb provides website design, website development, web applications, digital systems, online presence solutions, and related support services for businesses and individuals.
References to “SpideWeb”, “we”, “us”, or “our” mean SpideWeb and its team.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not:
- Attempt to damage, hack, overload, or interfere with the website.
- Use the website to send spam or malicious content.
- Copy, scrape, or misuse website content without permission.
- Use our brand, design, text, images, or other materials in a misleading way.
- Submit false, harmful, or illegal information through our forms.
We may restrict access to parts of the website if we believe there is misuse, abuse, or a security risk.
3. Services
SpideWeb may provide services such as:
- Website design
- Website development
- Web application development
- Landing pages
- Client portals
- Admin systems
- CRM-style systems
- Maintenance and support
- SEO structure
- Performance improvements
- Digital consulting
The exact scope, price, timeline, deliverables, revisions, ownership terms, and support terms must be agreed separately in writing before work begins.
4. Quotes, Prices, and Payments
Prices shown on the website, if any, are general starting prices and may change depending on the project size, features, complexity, number of pages, integrations, support level, and client requirements.
A project may require a deposit before work begins. Final files, deployment, transfer of ownership, or full access may depend on payment being completed.
If payment is late, SpideWeb may pause work, delay delivery, suspend support, or restrict access to services until payment is received.
5. Client Responsibilities
Clients are responsible for providing accurate information, content, images, logos, branding material, access credentials, feedback, and approvals on time.
Delays caused by missing content, late feedback, unclear requirements, or third-party services are not the responsibility of SpideWeb.
The client confirms that any content provided to SpideWeb does not violate copyright, trademark, privacy, or other legal rights.
6. Project Changes and Revisions
Reasonable revisions may be included if agreed in the project scope. Extra changes, new features, major redesigns, additional pages, or work outside the agreed scope may require extra payment.
SpideWeb may refuse changes that are illegal, harmful, technically unsafe, unethical, or outside the original agreement.
7. Ownership and Intellectual Property
Unless agreed otherwise in writing:
- SpideWeb owns its internal processes, reusable code, design systems, frameworks, templates, methods, and know-how.
- The client owns the final custom content they provided and the final project deliverables after full payment.
- SpideWeb may reuse general ideas, code patterns, structures, and technical methods that are not confidential or exclusive to one client.
- SpideWeb may display completed work in its portfolio unless agreed otherwise in writing.
Logos, brand names, images, fonts, plugins, software, and third-party tools may be subject to separate licences.
8. Website Maintenance and Support
Support and maintenance are only included if clearly stated in the agreement or plan.
Support may include updates, small fixes, backups, security checks, content changes, hosting help, or technical assistance depending on the selected plan.
SpideWeb is not responsible for problems caused by third-party hosting providers, domain providers, email providers, plugins, platforms, APIs, payment providers, or changes made by the client or another developer.
9. Third-Party Services
Our websites and services may connect to third-party platforms such as hosting providers, analytics tools, email providers, payment systems, social media platforms, CRM tools, maps, fonts, APIs, or other integrations.
SpideWeb is not responsible for the availability, pricing, policies, data handling, errors, or security of third-party services.
10. No Guaranteed Results
SpideWeb aims to create professional, high-quality digital products. However, we do not guarantee specific business results, traffic, sales, search engine rankings, leads, revenue, or growth.
The success of a website also depends on the client’s offer, market, pricing, branding, content, advertising, sales process, and customer service.
11. Limitation of Liability
To the maximum extent allowed by law, SpideWeb is not liable for indirect losses, lost profits, lost revenue, loss of data, business interruption, reputational damage, or problems caused by third-party services.
Our total liability for any claim related to a service will not exceed the amount paid by the client for that specific service, unless the law requires otherwise.
12. Website Content
We try to keep the information on our website accurate and updated, but we do not guarantee that all content is complete, current, or error-free.
We may update, remove, or change website content at any time.
13. Termination
SpideWeb may stop providing services if a client breaks these Terms, does not pay, behaves abusively, requests illegal work, creates security risks, or violates an agreement.
The client may also end a project, but payments already made may not be refundable unless agreed otherwise in writing.
14. Governing Law
These Terms are governed by the laws of the Republic of Cyprus, unless another written agreement states otherwise.
15. Contact
For questions about these Terms, contact us:
Email: spideweb.support@protonmail.com
Website: https://spideweb.tech
Pricing, quotations, projects, and maintenance
1. Calculator estimates are not final quotations
Prices generated by the website calculator are initial estimates based on the options selected by the client. They are not binding final quotations. SpideWeb may revise the price after reviewing the complete scope, content, technical requirements, integrations, and delivery expectations.
2. Starting-from prices
A “starting from” price is the minimum expected cost for a standard version of the stated service. Final cost depends on complexity, quantity, content, integrations, and the agreed project scope.
3. Custom quotations
Custom applications, APIs, databases, ERP systems, complex dashboards, advanced integrations, WebGL, and other specialised functionality require technical review. No price is implied for a custom item until SpideWeb issues a written quotation.
4. Starter promotional price
The active Starter promotion reduces the standard price from €499 to €349. It applies only to the first 30 confirmed bookings and does not apply to additional services.
- Submitting a form does not reserve a promotional place.
- A place is secured only after deposit payment or written confirmation by SpideWeb.
- SpideWeb may end or modify the promotion before a booking is confirmed.
5. Deposits
The standard deposit is 50% unless agreed otherwise in writing. Work begins after the deposit, required content, and required access have been received. The deposit is credited toward the final price and is not an additional charge.
The treatment of a deposit after cancellation follows the accepted cancellation terms and applicable law. A deposit is not automatically described as non-refundable in every circumstance.
6. Project scope
Only the services written in the accepted quotation are included. New pages, features, integrations, design changes, or requirements are additional work and may change the cost and delivery date.
7. Revisions
Starter includes two revision rounds. Other packages follow the accepted quotation. One revision round means one consolidated list of changes. Additional rounds are billable; major redesigns are new scope; and changes requested after approval may affect cost and deadline.
8. Client responsibilities
The client must supply accurate text, images, branding, legal content, product information, translations, account access, and required approvals. Client delays automatically move the delivery timeline and may require rescheduling.
9. Delivery dates
Delivery estimates begin after deposit payment, scope approval, delivery of the required content, and delivery of required access. Priority and urgent delivery are subject to availability. Rush fees do not guarantee impossible deadlines or remove required development, review, or testing time.
10. Third-party services
Third-party costs are separate unless explicitly included in the written quotation. These can include domain, hosting provider, email, payment gateway, SMS, CRM, booking provider, plugins, APIs, translation, and advertising platforms. SpideWeb is not responsible for third-party downtime, policy changes, price increases, or discontinued services.
11. Maintenance
Maintenance is optional unless included in the quotation. Each plan has defined limits. Unused support time does not roll over; new features are not maintenance; client-caused damage and third-party failures may be billable. Plans renew monthly while active and may be cancelled under the notice period stated in the accepted quotation. Cancelling maintenance may stop associated hosting or managed services after that notice period.
12. Support response times
A response time is the time to acknowledge and initially assess a request; it is not a guaranteed resolution time. Resolution depends on complexity, access, client cooperation, and third-party providers.
13. Priority Care and emergency reporting
Emergency incident reporting is available 24/7. Critical outages receive priority attention. Non-critical requests and development work are handled during business hours.
Priority Care does not include unlimited 24/7 development. Emergency labour outside included time is billed separately.
14. Intellectual property
Existing intellectual-property terms remain applicable. Unless separately agreed in writing, ownership or the agreed licence for final deliverables transfers only after full payment. Pre-existing tools, libraries, licensed components, and third-party materials remain subject to their own rights and licences.
15. Cancellation and termination
Project cancellation, maintenance cancellation, unpaid invoices, and suspended services follow the cancellation and payment provisions in these Terms and the accepted quotation. Work completed, committed third-party costs, and approved additional work remain payable. SpideWeb may suspend work or managed services for overdue invoices after any required notice.
16. Price changes
SpideWeb may update public prices for future projects. An accepted written quotation remains governed by its stated validity period and agreed terms.
17. Taxes
Tax treatment, including whether VAT applies and whether it is included or excluded, is confirmed in the final written quotation. Public calculator prices must not be interpreted as tax advice or a tax determination until the business owner confirms the applicable company setup.
Note: This page provides general information and does not replace professional legal advice. SpideWeb may update this policy when needed.