Privacy Policy

Last updated: July 2026

This Privacy Policy explains how SpideWeb collects, uses, stores, and protects personal data when you visit our website, contact us, request a service, submit a form, or communicate with us.

We respect your privacy and aim to process personal data lawfully, fairly, and transparently.

1. Who We Are

SpideWeb provides website design, website development, web applications, digital systems, online presence solutions, and related support services.

For privacy-related questions, contact us:

Email: spideweb.support@protonmail.com

Website: https://spideweb.tech

2. Personal Data We May Collect

We may collect the following types of personal data:

Name
Business name
Email address
Phone number
Website or social media links
Project details
Messages submitted through forms
Files or content you upload or send to us
Billing or payment-related information
Technical information such as IP address, browser type, device type, pages visited, and website usage data
Cookie and analytics preferences

We only collect data that is necessary for communication, service delivery, website operation, security, analytics, or legal requirements.

3. How We Collect Data

We may collect personal data when you:

Visit our website
Submit a contact form
Submit a client questionnaire
Request a quote
Send us an email
Call or message us
Become a client
Use a client portal or admin system
Accept, reject, or manage cookies
Interact with our social media pages or third-party links

4. Why We Use Personal Data

We may use personal data to:

Respond to messages and enquiries
Prepare quotes and proposals
Provide website and web app services
Manage client projects
Deliver support and maintenance
Improve our website and services
Keep our website secure
Understand website performance
Comply with legal, tax, accounting, or regulatory obligations
Protect our rights, users, clients, and systems

5. Legal Bases for Processing

Depending on the situation, we may process personal data based on:

Consent, such as optional cookies or marketing communication
Contract, when processing is needed to provide requested services
Legitimate interests, such as improving services, securing our systems, and responding to enquiries
Legal obligation, when we must keep records or comply with the law

6. Cookies and Analytics

Our website may use cookies and similar technologies. Strictly necessary cookies help the website work properly. Optional cookies, such as analytics or marketing cookies, should only be used with your consent where required.

You can read more in our Cookie Policy.

7. Sharing Personal Data

We do not sell personal data.

We may share personal data only when necessary with:

Hosting providers
Email providers
Domain providers
Analytics providers
Payment providers
Project management tools
Developers or team members working on a project
Legal, accounting, or professional advisers
Authorities where required by law

Third-party providers must only receive the data needed for their role.

8. International Transfers

Some third-party services may process data outside Cyprus or the European Economic Area. When this happens, we aim to use appropriate safeguards required by applicable data protection law.

9. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected.

Typical retention periods may include:

Enquiry data: kept for as long as needed to respond and follow up
Client project data: kept for the duration of the project and a reasonable period after completion
Billing and legal records: kept as required by law
Cookie consent records: kept for a reasonable period to remember your preferences
Support communication: kept as needed to provide service history and resolve issues

When data is no longer needed, we delete it or anonymise it where possible.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email system, hosting provider, or online service can be guaranteed to be completely secure.

11. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

spideweb.support@protonmail.com

We may need to verify your identity before responding to a request.

12. Children’s Privacy

Our services are intended for businesses and individuals who can lawfully request professional services. We do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, contact us so we can review and delete it where appropriate.

13. Links to Other Websites

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

15. Contact

For privacy questions, contact:

Email: spideweb.support@protonmail.com

Website: https://spideweb.tech

Note: This page provides general information and does not replace professional legal advice. SpideWeb may update this policy when needed.